The free energy cost advice service helps Mainz residents who are having difficulty paying their energy bills and are at risk of having their energy supply cut off.

Rhineland-Palatinate Consumer Advice
Center Energy Cost Advice Service
P.O. Box 4107
55031 Mainz
Phone: +49 800 60 75 700, Tuesdays 10 a.m. to 2 p.m.
energievz-rlpde
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The Consumer Guide is the central point of contact for citizen inquiries. Here you can get expert advice on a wide range of everyday issues, such as the cost trap of the Internet, your rights in the area of finance and insurance, warranty claims, guarantees, and unauthorized advertising.

Consumer Advice Center
53168 Bonn
Phone: +49 228 24 25 26 27, Monday to Thursday, 9 a.m. to 5 p.m.
Fax: +49 30 18 10 68 45 71 11
infoverbraucherlotsede
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The main tasks of the State Investigation Office are to protect human and animal health and to protect consumers from misleading and deceptive practices. The office has several departments: Central Services, Technical Supervision and Risk Management, Human Medicine, Veterinary Medicine, and Food Chemistry.

Mainzer Straße 112
56068 Koblenz
Phone: +49 261 91 49-0
Fax: +49 261 91 49-190
poststellelua.rlpde
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The Federation of German Consumer Organizations (Verbraucherzentrale Bundesverband e.V.) represents the interests of consumers—in public and in relation to politics, business, and civil society. In addition to general consumer issues, the vzbv provides specific information on the following areas: the digital world, energy, finance, health, mobility, business, and law.

Markgrafenstraße 66
Visitor entrance Kochstraße 22
10969 Berlin
Phone: +49 30 25 800-0
Fax: +49 30 25 800-518
infovzbvde
vzbv.de (opens in a new tab)

Stiftung Warentest tests products and services through comparative studies in Germany and on the European market.

Lützowplatz 11-13
10785 Berlin
Phone: +49 30 26 31-0
Fax: 030/26 31-2727
emailstiftung-warentestde
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In total, ÖKO-TEST has had well over 100,000 products tested in the 25 years since it was founded. The top priority is the question of health risks. ÖKO-TEST has repeatedly been able to draw attention to problems in this way.

P.O. Box 90 07 66
60447 Frankfurt am Main
Phone: +49 69 97 77-70
Fax: +49 69 97 77-7139
verlagoekotestde
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Verbraucher Initiative e. V. is a federal association of critical consumers founded in 1985. Its diverse work focuses on ecological, health, and social consumer protection. As a lobby organization for critical consumers, Verbraucher Initiative e.V. advocates for the ecologically and socially responsible production of goods.

Elsenstraße 106
12435 Berlin
Phone: +49 30 53 60-733
Fax: +49 30 53 60-7345
mailverbraucherorg
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Banks, construction financing, financial investments, and private retirement planning

Advice and information on banking, such as opening and closing a checking account, the legality of bank fees, problems with transfers, home banking, or credit card fraud. Advice and support in credit matters, especially in cases of problems with credit brokers. Other areas of advice: construction financing, financial investments, and private pension plans.

Insurance

Advice and information on choosing insurance policies. In addition, out-of-court advice and representation in claims cases, insofar as your own contracts are affected. Furthermore, an "insurance check" can be used to compare premiums and benefits for liability, household, residential building, supplementary health, risk, and endowment insurance—so that everyone can find the insurance that suits their individual life situation.

Seppel-Glückert-Passage 10
55116 Mainz
Phone: +49 6131 28 48-0
Fax: +49 6131 28 48-66
infoverbraucherzentrale-rlpde
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The main objective of the Federal Financial Supervisory Authority (BaFin) is to ensure a functional, stable, and sound German financial system. To this end, BaFin answers questions on banking, insurance, and securities supervision, as well as on money laundering prevention and consumer and investor protection. Bonn

office:
Graurheindorfer Straße 108
53117 Bonn
Phone: +49 228 41 08-0
Fax: +49 228 41 08-1550
poststellebafinde
bafin.de (opens in a new tab) Frankfurt

office:
Marie-Curie-Straße 24-28
60439 Frankfurt
Phone: +49 228 41 08-0
Fax: +49 228 41 08-1550
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Consumer hotline: +49 228 299 70 299, Monday to Friday, 8 a.m. to 6 p.m.

The homepage of the Debt Counseling Center (SFZ) serves as an information and communication platform for debt counseling agencies in Rhineland-Palatinate. The SFZ database contains around 1,000 links, specialist information, court rulings, treatises, and sample letters.

Colonel-Kleinmann-Weg 2
Building: SB II
55128 Mainz
Phone: +49 6131 39 24 59 7
Fax: +49 6131 39 24 59 7
infosfz-mainzde
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Information and complaints hotline

for care and living in facilities Information and advice on long-term care insurance and its benefits, on assessments by medical services, on classification into a care level, and on billing and contract design for outpatient care services and inpatient facilities. Contact point for complaints relating to care.

Nutritional

advice Contact for questions about food quality and complaints, as well as food labeling and misleading advertising. Fast and expert information on current food scandals and new developments in the food sector. Advice on healthy eating and drinking and sustainable consumption. Other areas of focus include genetically modified foods, dietary supplements, food law, dubious diets, and slimming products.

Mainz Advice
Center Seppel-Glückert-Passage 10
55116 Mainz
Phone: +49 6131 28 48-20
Fax: +49 6131 28 48-25
verbraucherberatung-mzverbraucherzentrale-rlpde
verbraucherzentrale-rlp.de (opens in a new tab)

The ministry offers consumer tips and interesting information on nutrition, food quality, food production, and many other topics. The ministry's goal is the sustainable protection of people and their natural resources.

ernaehrungsberatung.rlp.de (opens in a new tab)

Current consumer information, particularly on food safety, nutrition, and food law. Bonn

office:
Rochusstraße 1,
53123 Bonn Berlin

office:
Wilhelmstraße 54,
10117 Berlin
Phone: +49 30 1 85 29-0
Fax: +49 30 1 85 29-4262

poststellebmel.bundde www.bmel.de (opens in a new tab)

The Lebensmittel Zeitung online service has been in existence since 1997. With the expertise of the Lebensmittel Zeitung editorial team, LZnet provides daily news from the retail and consumer goods industry in Germany and abroad.

Deutscher Fachverlag GmbH
Mainzer Landstraße 251
60326 Frankfurt am Main
Phone: +49 69 75 95-01
Fax: +49 69 75 95-29 99
lebensmittelzeitung.net (opens in a new tab)

The Federal Institute for Risk Assessment (BfR) is a scientific institution and is part of the Federal Ministry of Food and Agriculture. Based on internationally recognized scientific assessment criteria, it prepares expert reports and opinions on issues relating to food safety and the safety of chemicals and products, with a view to improving consumer protection.

Max-Dohrn-Straße 8-10
10589 Berlin
Phone: +49 30 1 84 12-0
Fax: +49 30 1 84 12-4741
bfr.bund.de (opens in a new tab)

The Poison Control Center at Mainz University Medical Center offers professional medical advice around the clock to anyone calling with questions about all types of poisoning. An intensive care unit and a toxicology laboratory are also affiliated with the center.

Clinical Toxicology at Mainz University Medical
Center Langenbeckstraße 1
55131 Mainz
Emergency number: +49 6131 19 24-0
Fax: +49 6131 23 24 68
mailgiftinfo.uni-mainzde
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The Rheinhessen-Nahe-Hunsrück Rural Service Center provides information on agriculture, nutrition, and viticulture.

Rüdesheimer Straße 60-68
55545 Bad Kreuznach
Phone: + 49 671 820-0
Fax: +49 671 820-600
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If you have any problems with electricity, gas, or water, or if you have any questions about communications and security technology, you can contact the customer service department of Stadtwerke Mainz AG.

Rheinallee 41
55118 Mainz
Phone: +49 6131 12-7878, Monday to Thursday 8 a.m. to 5 p.m.; Friday 8 a.m. to 3 p.m.
Fax: +49 6131 12-7877
infomainzer-stadtwerkede
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The Mainz Environmental Store is the point of contact for all Mainz citizens who have questions about domestic environmental protection, waste, mobility, drainage, or flood protection.

Steingasse 3-9
55116 Mainz
Phone: +49 6131 12-2121
Fax: +49 6131 279769
umweltinformationstadt.mainzde
mainz.de/umweltladen (opens in a new tab)

The ministry provides information on the monitoring of food and consumer goods. It also provides important information on economic consumer protection, particularly in the areas of telecommunications, data protection, smartphones and apps, finance, energy, and travel, with a view to improving and strengthening consumer rights.

Ministry of Justice and Consumer Protection Rhineland-Palatinate
Diether-von-Isenburg Straße 1
55116 Mainz
Phone: +49 6131 16-4800
Fax: +49 6131 16-4887
poststellemjv.rlpde
jm.rlp.de (opens in a new tab)

Information on all areas of environmental, climate, and nature conservation.

Stresemannstraße 128-130
10117 Berlin
Phone: +49 30 1 83 05-0
Fax: +49 30 1 83 05-2044
zentralebmu.de-mailde
bmu.de (opens in a new tab)

The State Office for Environmental Protection, Water Management, and Trade Supervision has detailed information on all areas of environmental, climate, nature, noise, groundwater, and resource protection, as well as air pollution control and occupational safety.

Kaiser-Friedrich-Straße 7
55116 Mainz
Phone: +49 6131 60 33-0
Fax: +49 6131 14 32-966

poststelleluwg.rlpde www.lfu.rlp.de (opens in a new tab)

Oekosmos is an interactive environmental portal where you can find information on topics related to the environment, nature, and health. Not only that, but you can also write and publish articles on any topic of your choice.

overwien-com
Jochen Overwien
Johannes-Albers-Straße 31
50767 Cologne, Germany
Phone: +49 221 2 22 66-23
Fax: +49 221 2 22 66-25
infooverwiencom
oekosmos.de (opens in a new tab)

Energy consulting

Advice on all energy-saving measures for new builds or home renovations and support with problems relating to heating cost calculations. The energy consulting service also offers "energy checks" to give consumers an overview of their own energy consumption and potential savings. Information on electricity tariffs and switching electricity providers is also provided.

Construction

advice Advice for prospective builders and property buyers on all questions relating to construction, from planning to execution. Tips on choosing a plot of land, construction methods and building materials, cost-saving construction and the possibilities for doing your own work. Review of building specifications and service descriptions for reliable assessment or comparison of different offers from building contractors. Legal advice on building contracts and information on warranty issues in the event of construction defects or damage.

State advisory center for "Building and living for the elderly and disabled"

Advice and support on issues relating to barrier-free building and living, as well as other individual housing problems.

Mainz Advice
Center Seppel-Glückert-Passage 10
55116 Mainz
Phone: +49 6131 28 48-20
Fax: +49 6131 28 48-25

energieverbraucherzentrale-rlpde bauenverbraucherzentrale-rlpde
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