Services

Management and further development of the communications infrastructure

• Application and system management
• Application and system operation
• Support in planning and procuring technical infrastructure (e.g., servers, networks)
• Provision and operation of technical infrastructure
• System planning, control, design, and integration
• Application, production, and test operation
• Planning, introduction, and operation of development environments and tools
• Planning of data and communication models
• Development of data models
• Data management and operation of data storage
• Operation and assurance of data security and data protection

Consulting & project management

• Advising the administration on technical IT issues and participating in administrative project groups
• Project management and project support
• Advising on the creation of IT concepts, software evaluation, and software implementation
• Development and continuation of the IT strategy of the Mainz city administration
• Advising and supporting IT management
• Project management (operational)
• Organizational consulting, process optimization, qualification measures

User service

• Procurement and provision of IT equipment, accessories, and software
• Output management: preparation, printing, and enveloping of digitally generated documents
• Customer support
• Hotline (first-level user support)
• User support (second and third level)
• Remote maintenance with TeamViewer